Frequently Asked Questions
Everything you need to know before you order.
When will my order arrive?
Orders are processed within 1–3 business days and delivered within 3–6 business days after dispatch. You will receive a tracking link by email as soon as your order ships.
Do you charge for shipping?
No. Standard shipping is free on every order within the United States.
Where do you ship from?
All orders ship from our North American warehouse in Obetz, Ohio. We currently ship to addresses within the United States.
How do I find my size?
Use the size assistant on every product page: enter your height, weight and fit preference, and it recommends a size in seconds. You can also check our Size Guide or email us for personal fit help.
What is your return policy?
You have 90 days from delivery to return unworn items with their original tags. See our Returns & Exchanges page for details.
Who pays for return shipping?
Return shipping is paid by the customer. If an item arrives damaged, defective or is not what you ordered, we send you a prepaid return label to print at home.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All prices are in US dollars.
Is my payment secure?
Yes. Checkout is SSL-encrypted and payments are processed by Shopify Payments, which is certified to PCI DSS Level 1. We never see or store your full card details.
Can I change or cancel my order?
Email us at contact@hocking-hale.com as soon as possible. As long as your order has not shipped yet, we will gladly change or cancel it.
How do I contact you?
Email contact@hocking-hale.com or use our contact form. We typically reply within a few hours.
Hocking & Hale Customer Care
Email: contact@hocking-hale.com
Address: 2050 Broehm Rd, Obetz, OH 43207, USA
We typically reply within a few hours.